1. Information We Collect

We may collect the following personal data:
   •    Contact Information: Name, email address, phone number, and postal address.
   •    Project Details: Information related to your flooring requirements, preferences, and any other details you provide.
   •    Technical Data: IP address, browser type, and information about your visit to our website.

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2. How We Collect Your Data

We collect data through:
   •    Direct Interactions: When you fill out forms on our website (or through Facebook Ad Forms), contact us via phone or email, or provide information during consultations.
   •    Automated Technologies: As you interact with our website, we may collect technical data using cookies and similar technologies.

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3. How We Use Your Data

We use your personal data to:
   •    Respond to your enquiries and provide quotations.
   •    Schedule and conduct consultations and installations.
   •    Send you updates about our services, if you have opted to receive them.
   •    Improve our website and services through analysis of user behaviour.

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4. Legal Basis for Processing

Our processing of your personal data is based on:
   •    Consent: When you provide information through our contact forms.
   •    Contractual Necessity: To fulfil our obligations in providing services to you.
   •    Legitimate Interests: To enhance our services and user experience.

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5. Data Sharing

We do not sell or rent your personal data. We may share your information with:
   •    Service Providers: Third parties who assist in our operations, such as IT support and marketing services.
   •    Legal Authorities: When required by law or to protect our rights.

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6. Data Security

We implement appropriate security measures to protect your data from unauthorised access, alteration, or disclosure.

 

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

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8. Your Rights

Under data protection laws, you have rights including:
   •    Access: Request copies of your personal data.
   •    Rectification: Correct inaccurate or incomplete data.
   •    Erasure: Request deletion of your data under certain conditions.
   •    Objection: Object to processing based on legitimate interests.

To exercise these rights, please contact us at the details provided below.

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9. Cookies

Our website uses cookies to enhance user experience. You can manage your cookie preferences through your browser settings.

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